1Life Complaint

I sent an email to this company on the 31 July 2019, requesting the cancellation of one of my policies. I immediately received an automated response email indicating that "One of our s****ed customer care consultants will respond to you by email or call you within the next working day"

However, I had to phone 1Life asking for a response on the 5 August 2019 to follow up on my unanswered email. The customer care consultant indicated that the email had not got to the customer care centre as there were "lots of emails" to get through.

She then put me through to the "cancellations department". I then requested that they follow up on the cancellation request email and get back to me. He indicated to me, in a very sarcastically slow voice, a turnaround time of 48 hours.

Please change your auto response email to a more realistic response as a "within the next working day" is clearly misleading. Even your customer care agents dont believe it!!!