1Life Claim Review Needed After My Husband's Passing. Pay OUT our claim

Title: My husband, Mr Linda Ngcebetsha, passed away on 15 August 2026. After submitting the claim documents for Policy ***, I was later informed that the policy was allegedly lapsed.

However, I was then advised that the policy had been reinstated in July 2026, with the next payment only due in September 2026. Since my husband passed away in August, I do not understand why there is an issue with the claim and I request that you guys pay me out.

I am now a widow raising our 7-year-old and 15-year-old children and had to borrow money to pay for my husband's funeral due to the 24 hour promise of payment also declined. My husband believed this policy was active and paid for.

I respectfully ask 1Life to urgently investigate this matter, fairly resolve the claim, and pay the benefits due to my family.

Tholakele Ngcebetsha Policy No. ***8