1life are a terrible bunch

There's a Zanele Nyembe lady i spoke to. This has to do with my late dad's policy. Its over 18 months since he passed but the claim hasn't been finalized. We successfully managed to get hold of the file from the hospital ourselves. Upon speaking Zanele. She said that she has contacted the claims handler/assessor to assist. Now its all gone quite. 1Life is teaching me a lesson that even with my own life policy with them, i need to cancel it while its still early. They are a very terrible company.