MV
Marquhette V
1 reviews | Active since Oct 2011
25 Sept 2015, 10:45
1 Life still taking money from my account
I cancelled my policy with 1 life beginning August, but they still went ahead and took 2 payment form my account..<br> <br> I cancelled because I can't afford this policy, they don't bother to confirm or even follow up, but just keep taking money.<br> <br> Had the same problem with them when I cancelled my medical with them, wonder what made me think this will be any different.<br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
1Life's replyOfficial
25 Sept 2015, 12:37Hello Marquhette,
Thank you for making us aware of aware of the issues you have been experiencing.
A consultant has contacted you in order to address the matter directly with you.
The policy was cancelled as per request and a copy of the initial cancellation request and an additional document was required in order to finalise the matter. As confirmed the relevant documents will be forwarded via email on Monday, 28th September 2015.
We do apologise for the inconvenience caused regarding this matter.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of aware of the issues you have been experiencing.
A consultant has contacted you in order to address the matter directly with you.
The policy was cancelled as per request and a copy of the initial cancellation request and an additional document was required in order to finalise the matter. As confirmed the relevant documents will be forwarded via email on Monday, 28th September 2015.
We do apologise for the inconvenience caused regarding this matter.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
1Life's reply25 Sept 2015, 12:37
Official
Hello Marquhette,
Thank you for making us aware of aware of the issues you have been experiencing.
A consultant has contacted you in order to address the matter directly with you.
The policy was cancelled as per request and a copy of the initial cancellation request and an additional document was required in order to finalise the matter. As confirmed the relevant documents will be forwarded via email on Monday, 28th September 2015.
We do apologise for the inconvenience caused regarding this matter.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of aware of the issues you have been experiencing.
A consultant has contacted you in order to address the matter directly with you.
The policy was cancelled as per request and a copy of the initial cancellation request and an additional document was required in order to finalise the matter. As confirmed the relevant documents will be forwarded via email on Monday, 28th September 2015.
We do apologise for the inconvenience caused regarding this matter.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.