1 Life Samsung watch after sales service non existent.

I took out a Life Insurance policy in December 2020 that came with a Samsung watch as part of the promotion. Almost 1 year later, the watch stopped working. I have been trying to get some sort of resolution for almost 2 months now with the standard response of "we have escalated your query to Samsung and will get back to you" Happy to take my premium every month though. The watch should still be under warranty.