1 life rewards ****

I recently had an experience with 1 Life that has left me quite disappointed. Initially, I was persuaded to accept a debit mandate under the impression that I would be rewarded with various benefits and rewards. The consultant I spoke with emphasized the advantages of this mandate, which led me to believe that I would be enjoying these rewards soon after.

However, once I accepted the mandate and downloaded the app, I was shocked to find that there were absolutely no rewards available. This was contrary to what I had been promised. When I reached out via email to express my concerns, I was informed that rewards should indeed be available and was asked to provide a screenshot as proof of my issue, which I promptly did.

After that, a consultant called me to request my ID number and mentioned that my situation would be escalated. Unfortunately, I have yet to receive any follow-up or resolution regarding my concerns. I even sent a follow-up email, but it went unanswered.

Overall, my experience with 1 Life has been frustrating and unprofessional. The lack of communication and support after I raised my concerns is disappointing. I expected better service.