mN
malose N

1 reviews | Active since Dec 2018

03 Dec 2018, 10:50

1 Life refuses to cancel my life policy

I took out life cover with 1Life around 2006. Later I added Nedbank and Wesbank as beneficiaries in respect of the mortgage and vehicle I was paying on to the policy. In September 2018 I left my job due to ill health. I decided to cut those expenses which were no longer relevant to me so that I could be able to sustain myself until my pension starts paying out. 1 Life was one of those which I no longer needed. I wrote all of them emails of cancellation early in October. All called back immediately to confirm my intentions. Except for 1 Life which did not reply to my email nor call to confirm. Mid October I called 1Life to check if they indeed got my email, which they denied receiving. I explained my situation which they did not appreciate. Instead they advised me to reduce my cover amount so I could afford which I refused. They then asked me to get letters from my beneficiaries on the policy to state they know they are no longer beneficiaries before they could cancel the policy. I told them it was not a condition to have a life cover when buying a house or a car and would thus not inform Nedbank/ Wesbank about the life cover being cancelled. I also warned them I would reverse all their debits if made by force against my account. In November I reversed their debit and blocked it on my bank account. They have again debited for December using a different code and I will be reversing that too. Once a company starts using gangster tactics to keep their business afloat, it's time to erase them from memory completely.

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Replies (1)
1Life
1Life's reply03 Dec 2018, 14:18
Official
 
Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

For any more queries regarding this, please contact our Resolutions Department on ***.

Kind regards
Resolutions Team