1 life not processing claim sent to them

Few days ago I wrote review about betterlife regarding the claim for premium waver. Betterlife is under umbrella of 1 life. Another company which is under umbrella of 1 life is dial direct and I have another insurance at dial direct and I made another claim at dial direct. All claims for betterlife and dial direct are processed by 1 life. In this case 1 life is only processing dial direct claim and neglecting betterlife claim. The premium for betterlife is R1069 per month which means better lifer ****med me R2138 for July and August and I am worried if they coming to **** me another R1069 on 26 September because this company is not responding. I am good with dial direct they do their job very well but 1 life and betterlife not happy with them. Policy number is ***.