1 Life is a ********** company

My father Eduard de Kock Laurence Joined 1 life in November 2016. They have send me the recording and although I listened to the recording of the interview when the policy was sold to him it as nothing to do with his cause of death. He did not have a medical aid and all the documentation that was completed different doctors was send to 1 life. Last year my father started losing weight and did not have a medical aid. He stayed in Upington at the time and his DR was Rodriquez. He send my dad for a scope last year on the 15th of September 2018. The test was sent to Bloemfontein. I went to fetch my dad from Upington to come and visit us on the 19th of September 2018. Over the long weekend he started vomiting and was very weak and just took the medication subscribed but the Dr and I still have the medication he was taking at the time. I phoned the DR on the 24th and wanted to know what is wrong with my dad and also explained the symptoms he had at the time. He said they do not have the results yet but I can take him to any government hospital in Cape Town. I took my dad to the Hospital the 27th of September 2018 because he was starting feeling better and had a lapse again. Upon arrival at the hospital his blood pressure was 54/37 and he was immediately admitted. The Dr that treated him was DR Kies. He spoke to Dr Rodriquez he sent my dad for a sonar and x-rays. He needed the results from the scope urgently and asked for it from Bloemfontein. They kept my father overnight and he was moved to a general ward on Friday the 28th from the ER. I could only visit during visiting hours the afternoon and did not have any knowledge of any policies my father have or did not have. Since he and my mother was separated for 27 years. When I got to the hospital I got the fright of my life my dad looked completely different from the the Thursday.The Dr called me and said we need to talk. He advised me that he got the results from Bloemfontein and my father has a cancer tumor where the small intestine connects to he's stomach. That was the reason for his weight loss because the food could not pass the tumor he also advised me that my dad is anemic due to the tumor that was bleeding. He advised me they will have to treat him like a stage 4 cancer patient and they can make him as comfortable as possible and that there is nothing more they can do for him. I was heartbroken after losing my brother and my husband prior to my dads passing. While I was sitting with my father he was still talking to me and advised me that he has a funeral policy by standard bank, a policy with 1 Life and a funeral policy with old mutual. He gave me his glasses his ring and wallet. He gave me all the pin numbers to his bank cards. He then told me he is going home to join my brother. 2 hours later my dad passed away. 1 life does not want to pay out the policy because my dad did not declare his illness that was only diagnosed a day before his death. This is nonsense I have only met people complaining about them because all they do is trying to get out of paying and looking for any possible reason not to pay out. It is not a lot of money but my dad left it for me. It is not even about what he left for me but about premiums he paid being unemployed for a year to make sure I will be taken care of one day. I would like to have this matter resolved urgently its been a year since I had to say goodbye and until now no one has ever gotten back to me. Ridiculous. - Marguerite Laurence- van Zyl