1 life insurance policy complaint

Im Caroline Peterson,im currently working for Lewis company based in North west(Zeerust Branch) I'm writing to lodge a complaint regarding 1life funeral cover claim that i made regarding my mother who passed away on the 18/02/2023.I went to my work place yesterday with relevant documents(Death certificate,Id copy of the Deceased,my Id copy and other relevant Documents)to my surprise I received a call from 1life insurance’s consultant explaining to me that they won’t be able to cove my Mother stating that as i took up a policy from 9th of August 2022,I haven’t paid 6 premiums yet as per waiting period, according to the consultant ,i’ve paid 4th premiums and the one that will go off from my Payslip will be the 5th premium.according to the contract,as i took up a policy on the 9th of August 2022,the policy commenced the following month prior to sign up date(9/08/2022).According to my understanding,ive paid 6th premium including the one that went off from my payslips on the 15th of February 2023 as Hr process the payment to 1life on the 15th of every month hence i received salary on the 26th of every month.In short I'm grieving and Frustrated as i want to Bury my Mother in peace and with Dignity.i need help with my claim as i’ve paid 6 premiums