1 life funeral cover- Denied claimed nature cause of death/ only accident death are accpetted. Watch out!!!

My late mother has been paying her policy for years planning for the event of death to ensure her family is well taken care of.

When my mother passed on due to natural causes i alerted the claims department to inform them. Thereafter I have been informed that her claim was denied on the basis that she only had accidental cover, which does not include natural causes of death.

I would like to request a copy of the recording or any documentation related to her initial request for accidental cover only, which was believed to exclude natural causes of death.

Additionally, the policy details provided to my late mother clearly state that it was a 1 Life Funeral Cover. Nothing in the policy details refered to accidental cover only. However, there is confusion due to the policy documentation, which mentions coverage for natural causes of death. Based on this, my late late mother was under the impression that her 1-life funeral policy would cover both accidental and natural causes of death, as indicated in the policy schedule provided to her.

Given these circumstances, I respectfully request a full investigation into the policy details and the claims process, as there seems to be a discrepancy between the information provided and the coverage my late mother believed she had.

Please be careful of this for any new clients wanting to join to ensure your family is protected during death. It seems to be a quick soluation for the insurance company to deny claims.

I believe the policy document should be specific to the conditions of the policy taken out by clients, what the clients are paying for an recieving. Not mentioning cover the client does not have, all these sayings your family will be taken care of during death, monthly grocery fee and additional benefits to attract clients but then you do not honor the agreement.

Customers do not be fooled.

I would appreciate a full investigation.