131 Herbert Baker Boutique Hotel - Lying bullies with zero morals

I booked and paid for this venue a month ago for an event I;m hosting on 1 September 2018. They sold me a dream and I found out by chance as I went to the venue to finalize layout etc that they will not be able to provide the service they promised. I requested a refund a week ago so I can use the money to pay for another venue. 1. They have not responded to my emails, 2. They manager as not reached out to me, he hides behind his staff 3. Needless to say they have not refunded me I am starting a business and I can't afford to be treated like this. I've already lost lots of money by printing and distributing invitations and other pamphlets with their address on it and they just want to ensure I lose out on more. They are bullying me because they are big and I'm a small fish (black woman trying start my own business) and they think they can't be stopped. They are rude bullies with zero morals, they have no understanding of what treating customers with respect and dignity means mainly because I'm black. If this had happened to a white person, their refund would have be done with no hassles last week already. They are *****. They must be taught that abuse of power is unacceptable.