Jan '26 - Oct '26
Frequently Asked Questions About 12Go
How is 12Go rated on Hellopeter?
Hellopeter has tracked 12Go across 1 reviews. 12Go hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used 12Go? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2013
12Go support do not respond to problems with bookings
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.
1 reviews | Active since Feb 2013
12Go support do not respond to problems with bookings
I booked a trip with this travel booking site. They overcharged me by adding Covid insurance which was not chosen. I have sent several emails to their support team with screenshots, submitted 3 support requests through their platform and nobody replies or sorts this out, despite them claiming they have 24/7 support. They cannot be phoned so I cannot speak to an agent to get a refund of the overcharge. Very unsatisfactory.