BN
Bukelwa N
1 reviews | Active since Jan 2017
06 Feb 2021, 19:48
Rude owner and unreliable service
Organised a move with this company from Johannesburg to Cape Town. Excellent communication and prompt responses from Collen the owner at the beginning. Things went south after he sent me an email a day before the set delivery date saying that there was a 3 day delay (It took 7 days instead of the original 4 days for my furniture to arrive in Cape Town.)
On the call Collen was downright rude and would not stop speaking over me. His response to me voicing out my frustrations, was so unprofessional and uncomfortable even insinuating that I paid a low removal fee (the fee he as a business owner costed and quoted me). He went as far as hanging up on me and did not communicate a single update until I sent an email asking for one.
Again he communicated the wrong delivery time and his guys arrived 6 hours before said time. I had a fantastic experience with the guys doing the actual labour. It’s such a pity that Collen the owner has zero regards for customer service. Unforeseen circumstances arise all the time, but Collen’s rude behaviour, and lack of professionalism made this a painful experience.
Helpful (0)
Replies (9)0
Replies (9)
123 Logistics and Services's replyOfficial
06 Feb 2021, 22:44 Thank you Bukelwa for the review. We are not here for arguments but please as an adult person learn to say the truth fabricating things to support your review will not be accepted
123 Logistics and Services's reply06 Feb 2021, 22:44
Official
Thank you Bukelwa for the review. We are not here for arguments but please as an adult person learn to say the truth fabricating things to support your review will not be accepted
123 Logistics and Services's replyOfficial
06 Feb 2021, 22:45 Thank you Bukelwa for the review. We are not here for arguments but please as an adult person learn to say the truth fabricating things to support your review will not be accepted.
123 Logistics and Services's reply06 Feb 2021, 22:45
Official
Thank you Bukelwa for the review. We are not here for arguments but please as an adult person learn to say the truth fabricating things to support your review will not be accepted.
BN
Bukelwa N's updateReviewer Update
07 Feb 2021, 00:42Amazing. I would love to know which part of this was is a fabrication. Please point it out.
BN
Bukelwa N's update07 Feb 2021, 00:42
Reviewer Update
Amazing. I would love to know which part of this was is a fabrication. Please point it out.
BN
Bukelwa N's updateReviewer Update
07 Feb 2021, 00:47Companies thinking they can do the bare minimum and then try to bully their clients...then come here to assume “bigger person” facades. No Collen - do better and do right by your clients.
BN
Bukelwa N's update07 Feb 2021, 00:47
Reviewer Update
Companies thinking they can do the bare minimum and then try to bully their clients...then come here to assume “bigger person” facades. No Collen - do better and do right by your clients.
123 Logistics and Services's replyOfficial
07 Feb 2021, 07:20You were told to expect delivery from 11:00hrs then the truck comes to your place at 07:00hrs.You told the guys to come back at 9:00hrs because of the complex rules which allows deliveries from 09:00hrs. Our guys came back at 9 and delivery was done by 9:45. Where is the 6hrs coming from?
123 Logistics and Services's reply07 Feb 2021, 07:20
Official
You were told to expect delivery from 11:00hrs then the truck comes to your place at 07:00hrs.You told the guys to come back at 9:00hrs because of the complex rules which allows deliveries from 09:00hrs. Our guys came back at 9 and delivery was done by 9:45. Where is the 6hrs coming from?
123 Logistics and Services's replyOfficial
07 Feb 2021, 07:20You were told to expect delivery from 11:00hrs then the truck comes to your place at 07:00hrs.You told the guys to come back at 9:00hrs because of the complex rules which allows deliveries from 09:00hrs. Our guys came back at 9 and delivery was done by 9:45. Where is the 6hrs coming from ?
123 Logistics and Services's reply07 Feb 2021, 07:20
Official
You were told to expect delivery from 11:00hrs then the truck comes to your place at 07:00hrs.You told the guys to come back at 9:00hrs because of the complex rules which allows deliveries from 09:00hrs. Our guys came back at 9 and delivery was done by 9:45. Where is the 6hrs coming from ?
123 Logistics and Services's replyOfficial
07 Feb 2021, 07:43We are a business which is willing to change whenever our clients raises complaints however we will not accept when things are not being said in a correct way
123 Logistics and Services's reply07 Feb 2021, 07:43
Official
We are a business which is willing to change whenever our clients raises complaints however we will not accept when things are not being said in a correct way
123 Logistics and Services's replyOfficial
07 Feb 2021, 07:43We are a business which is willing to change whenever our clients raises complaints however we will not accept when things are not being said in a correct way
123 Logistics and Services's reply07 Feb 2021, 07:43
Official
We are a business which is willing to change whenever our clients raises complaints however we will not accept when things are not being said in a correct way
BN
Bukelwa N's updateReviewer Update
08 Feb 2021, 10:14Well that clarification proves my point exactly! Arriving at 7h00 instead of the communicated 11h00 - 12h30 is not It. Punctuality and reliability is important for a good client and business relationship. And in fact you don’t take feedback at all. Instead you are defensive and rude.
This is the last of my contribution here. People can read this review and the rest (which the owner has ignored) and then leave it to chance with this company.
This is the last of my contribution here. People can read this review and the rest (which the owner has ignored) and then leave it to chance with this company.
BN
Bukelwa N's update08 Feb 2021, 10:14
Reviewer Update
Well that clarification proves my point exactly! Arriving at 7h00 instead of the communicated 11h00 - 12h30 is not It. Punctuality and reliability is important for a good client and business relationship. And in fact you don’t take feedback at all. Instead you are defensive and rude.
This is the last of my contribution here. People can read this review and the rest (which the owner has ignored) and then leave it to chance with this company.
This is the last of my contribution here. People can read this review and the rest (which the owner has ignored) and then leave it to chance with this company.