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Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration caused by the twice-postponed installation.

We understand how disappointing this must have been, especially since you have already made arrangements and expected the installation to be completed. Please be assured that we take your feedback seriously, and we will do our best to ensure that the process is handled as smoothly as possible going forward.

Thank you for your patience and for choosing MetroFibre. We truly appreciate your understanding and the opportunity to improve your experience.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations