Rude Agents from Telkom 112 emergency services

Today I called Telkom 112 emergency twice requesting for the police because we had a child who’s a drug addict and was vandalising everything in the house and they threatened to kill us because he had a weapon with him but they told me to take him to rehab then dropped a call

So that means someone has to die because their child is an addict we not supposed to call the police when we are in need of them

I m not happy and this issue should be escalated because now when I call my number is blocked 🚫 to the QA and team leaders please check calls from this ***.