Bad service

1 july 2021 i called 112 and esther answered and transferred me to frida they gave me good service but when i called back sedisa picked up and she was rude told me to even call ambulance, she didn't even care,when i tell her the calls are recorded and i report her she didnt care but told me to go ahead and report her, this is the very same issue i got on 24june 2020 when i called and they asked me where i placed the ambulance. And when i ask for tean leader they tell me they dont have is this the way they treat ill people