Bad service

On the 16th of August 2022, I Mr Nxumalo had an emergency case at home where my family member was burnt and I called 112 for service. I called them 6times. Every time I called the lady who answered the phone was very rude and kept dropping the call, that was about 23:08hrs, second call was made at 23:12hrs,3rd call at 23:22, 4th call at 23:23, 5th call was made at 23:27. The last call 23:31was answered by a gentleman who he promised to send assistance . I never got the assistance I required from the department for the whole night. Please note that all these 6 attempts are for requesting assistance. I later on called again around 00:36 for a follow up and I was told that the ambulance were not available but will send one when available. Up to this day I have not received that service or a call to check if I still need the ambulance or if I was attended. I am very disappointed with the department as a whole. I do believe that if the service was delivered, the victim would have not be in this critical situation as she is now. My contact number is ***