AM
Anthony M
1 reviews | Active since Feb 2025
02 Aug 2025, 00:21
Very unhappy 🙁 ☹️
10bet cant fix my account cause i bought a new phone giving my gf my old phone now 10bet is saying u cant login into two different accounts on one cell phone what bull is that so you telling me when you sell your phone and the person who you sell it too goes on there account they will take your bonus away cause of the stupid IP address I demand to speak to the owner of 10bet not there useless support they cant even help a customer now they toke away my bonus cant even claim my coins
Helpful (0)
Replies (3)0
Replies (3)
10bet.co.za's replyOfficial
04 Aug 2025, 12:38Dear Anthony,
Thank you for reaching out.
Whilst we understand how a situation like this can be frustrating, it's important that everyone, including us, adheres to our Terms and Conditions. The Ts & Cs are there to ensure fair and honest gaming, and they apply to everyone.
Please note that one person per household/IP address/device, etc., can enroll in bonuses as mentioned here at https://www.10bet.co.za/help/terms-and-conditions/ under point 6.4.
We hope for your understanding.
Should you have any additional questions, our customer support team remains available for you.
Best regards,
The 10bet team
Thank you for reaching out.
Whilst we understand how a situation like this can be frustrating, it's important that everyone, including us, adheres to our Terms and Conditions. The Ts & Cs are there to ensure fair and honest gaming, and they apply to everyone.
Please note that one person per household/IP address/device, etc., can enroll in bonuses as mentioned here at https://www.10bet.co.za/help/terms-and-conditions/ under point 6.4.
We hope for your understanding.
Should you have any additional questions, our customer support team remains available for you.
Best regards,
The 10bet team
10bet.co.za's reply04 Aug 2025, 12:38
Official
Dear Anthony,
Thank you for reaching out.
Whilst we understand how a situation like this can be frustrating, it's important that everyone, including us, adheres to our Terms and Conditions. The Ts & Cs are there to ensure fair and honest gaming, and they apply to everyone.
Please note that one person per household/IP address/device, etc., can enroll in bonuses as mentioned here at https://www.10bet.co.za/help/terms-and-conditions/ under point 6.4.
We hope for your understanding.
Should you have any additional questions, our customer support team remains available for you.
Best regards,
The 10bet team
Thank you for reaching out.
Whilst we understand how a situation like this can be frustrating, it's important that everyone, including us, adheres to our Terms and Conditions. The Ts & Cs are there to ensure fair and honest gaming, and they apply to everyone.
Please note that one person per household/IP address/device, etc., can enroll in bonuses as mentioned here at https://www.10bet.co.za/help/terms-and-conditions/ under point 6.4.
We hope for your understanding.
Should you have any additional questions, our customer support team remains available for you.
Best regards,
The 10bet team
AM
Anthony M's updateReviewer Update
06 Aug 2025, 17:46Your terms and conditions is so pathetic I would not recommend ppl to use your site please people stay very far away from 10bet dont waste your hard earn money on a site that has the most worst rules eva
AM
Anthony M's update06 Aug 2025, 17:46
Reviewer Update
Your terms and conditions is so pathetic I would not recommend ppl to use your site please people stay very far away from 10bet dont waste your hard earn money on a site that has the most worst rules eva
10bet.co.za's replyOfficial
07 Aug 2025, 09:36Hello Anthony,
The terms and conditions are designed to create a fair and level playing field. There are no restrictions on not allowing different logins from the same phone. The only restriction, which you may be referring to is a restriction on bonuses to the same IP.
Looking at the 2 bonuses that were issued to you, the first one was wasted as you never completed the roll over requirements to convert it to cash and, the second one was a mystery box which you used.
Regarding loyalty, you have not qualified yet for any coins. You need to ensure you have joined the program, so the more you play, the more you will be rewarded.
Kind regards,
The10bet Team
The terms and conditions are designed to create a fair and level playing field. There are no restrictions on not allowing different logins from the same phone. The only restriction, which you may be referring to is a restriction on bonuses to the same IP.
Looking at the 2 bonuses that were issued to you, the first one was wasted as you never completed the roll over requirements to convert it to cash and, the second one was a mystery box which you used.
Regarding loyalty, you have not qualified yet for any coins. You need to ensure you have joined the program, so the more you play, the more you will be rewarded.
Kind regards,
The10bet Team
10bet.co.za's reply07 Aug 2025, 09:36
Official
Hello Anthony,
The terms and conditions are designed to create a fair and level playing field. There are no restrictions on not allowing different logins from the same phone. The only restriction, which you may be referring to is a restriction on bonuses to the same IP.
Looking at the 2 bonuses that were issued to you, the first one was wasted as you never completed the roll over requirements to convert it to cash and, the second one was a mystery box which you used.
Regarding loyalty, you have not qualified yet for any coins. You need to ensure you have joined the program, so the more you play, the more you will be rewarded.
Kind regards,
The10bet Team
The terms and conditions are designed to create a fair and level playing field. There are no restrictions on not allowing different logins from the same phone. The only restriction, which you may be referring to is a restriction on bonuses to the same IP.
Looking at the 2 bonuses that were issued to you, the first one was wasted as you never completed the roll over requirements to convert it to cash and, the second one was a mystery box which you used.
Regarding loyalty, you have not qualified yet for any coins. You need to ensure you have joined the program, so the more you play, the more you will be rewarded.
Kind regards,
The10bet Team