UNHAPPY BAFANA ICON

I am a long standing client with 10bet and always received the best service ever from Sean when i still was seen as a VIP. In the last few weeks i have made deposits again to see if the luck has changed, and still my losses only grow. According to my loyalty level im supposed to get extra cash back features and additional free spins, yet i get nothing. I am losing alot with another online casino and wish to return to 10bet to play like a winner, but i dont see a reason yet. I havent received any free spins or free play even after depositing. Can someone please review and get back to me.