Truly annoyed and disappointed with 10Bet

I created a new account with 10Bet and than I deposited R149 into my account which lead me to receiving a sign up bonus.

I played slots and used my bonus to get about 600 and something rands in game bonus.

I called in and I spoke to Mduduzi, a useless call centre agent and I later called in to be assisted by someone that was polite and knows what their job entails. The lady was able to describe that apparently my deposit was cancelled and that she’ll escalate the matter. But I still have not heard from 10bet. I’m honestly disappointed.

But apparently I cancelled my deposit which I did not. And why in my right mind would I cancel R600s worth of game bonus.

I’m so annoyed and honestly would not recommend using this business.