Poor Customer service

I have a 10Bet account but ever since registration all i have cum accross is problems 1st problem was to withdraw i had to fica then i tried to fica and got blocked so i could not fica to withdraw money now i managed to fica and now im struggling to withdraw. I made withdrawal but need to reverse it i spoke to a agent by the name of Patrick he told me if there is a problem with the bank or on withdrawal side it can be reversed then after calling i chatted to him and then all of a sudden he left the chat poor customer service