MR
Maxine R
1 reviews | Active since Sept 2024
29 Sept 2024, 10:59
Extremely unhelpfull service
I have had an extremely unpleasant experience since I signed up. At first I could not withdraw my winnings as I was informed about a wager this is after I made a deposit and won.I the tried to Fica my account I don't have a copy of my marriage certificate but I have both ID 's and proof address confirming both my surnames and this is a document from the bank. I am told I need my marriage certificate. They can't help me. So I need to replay my winnings and loose it cause what is the use I am not able to withdraw it. Bad bad bad. Stay away.
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Replies (1)
10bet.co.za's replyOfficial
29 Sept 2024, 22:01 Dear Maxime,
Thank you for sharing your feedback with us.
We’d like to take a moment to clarify our Welcome Bonus terms and conditions, which stipulate that "Players must fulfill the rol***** requirements for both the bonus and deposit amounts on sports, games, and/or live dealer before they can request a withdrawal." Unfortunately, it appears that these criteria were not met in your situation.
Additionally, we kindly request a copy of your Marriage Certificate as proof of your surname change to verify your account.
Thank you for your understanding.
Kind regards,
10Bet
Thank you for sharing your feedback with us.
We’d like to take a moment to clarify our Welcome Bonus terms and conditions, which stipulate that "Players must fulfill the rol***** requirements for both the bonus and deposit amounts on sports, games, and/or live dealer before they can request a withdrawal." Unfortunately, it appears that these criteria were not met in your situation.
Additionally, we kindly request a copy of your Marriage Certificate as proof of your surname change to verify your account.
Thank you for your understanding.
Kind regards,
10Bet
10bet.co.za's reply29 Sept 2024, 22:01
Official
Dear Maxime,
Thank you for sharing your feedback with us.
We’d like to take a moment to clarify our Welcome Bonus terms and conditions, which stipulate that "Players must fulfill the rol***** requirements for both the bonus and deposit amounts on sports, games, and/or live dealer before they can request a withdrawal." Unfortunately, it appears that these criteria were not met in your situation.
Additionally, we kindly request a copy of your Marriage Certificate as proof of your surname change to verify your account.
Thank you for your understanding.
Kind regards,
10Bet
Thank you for sharing your feedback with us.
We’d like to take a moment to clarify our Welcome Bonus terms and conditions, which stipulate that "Players must fulfill the rol***** requirements for both the bonus and deposit amounts on sports, games, and/or live dealer before they can request a withdrawal." Unfortunately, it appears that these criteria were not met in your situation.
Additionally, we kindly request a copy of your Marriage Certificate as proof of your surname change to verify your account.
Thank you for your understanding.
Kind regards,
10Bet