CP
Charne P
1 reviews | Active since May 2025
12 Jun 2025, 16:49
Errors in system causing loss of deposit made
I have had trust and faith in 10bet until today. I made a deposit of R48. The system kept kicking me out, causing my balance to drop to R7. Kept throwing out errors. Been in contact with 3 consultants today. Still waiting for feedback. I know there are people that have money to waste, but I don't. I ask nicely that this be resolved and that I be given a refund or free spins.
Helpful (0)
Replies (1)0
Replies (1)
10bet.co.za's replyOfficial
12 Jun 2025, 16:58Dear Charne,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused during your recent experience.
After thoroughly investigating your account, we found that all rounds were completed successfully and marked as lost, with no bets currently stuck in the system. We understand how frustrating this situation must have been, and we appreciate your patience as our team looked into it.
While we are unable to process a refund or free spins in this case, we truly value your continued trust and hope to provide you with a smoother experience moving forward. Please feel free to contact us via our Live Chat if you have any further questions or concerns.
Thank you for your understanding.
Kind regards,
The 10bet Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused during your recent experience.
After thoroughly investigating your account, we found that all rounds were completed successfully and marked as lost, with no bets currently stuck in the system. We understand how frustrating this situation must have been, and we appreciate your patience as our team looked into it.
While we are unable to process a refund or free spins in this case, we truly value your continued trust and hope to provide you with a smoother experience moving forward. Please feel free to contact us via our Live Chat if you have any further questions or concerns.
Thank you for your understanding.
Kind regards,
The 10bet Team
10bet.co.za's reply12 Jun 2025, 16:58
Official
Dear Charne,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused during your recent experience.
After thoroughly investigating your account, we found that all rounds were completed successfully and marked as lost, with no bets currently stuck in the system. We understand how frustrating this situation must have been, and we appreciate your patience as our team looked into it.
While we are unable to process a refund or free spins in this case, we truly value your continued trust and hope to provide you with a smoother experience moving forward. Please feel free to contact us via our Live Chat if you have any further questions or concerns.
Thank you for your understanding.
Kind regards,
The 10bet Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused during your recent experience.
After thoroughly investigating your account, we found that all rounds were completed successfully and marked as lost, with no bets currently stuck in the system. We understand how frustrating this situation must have been, and we appreciate your patience as our team looked into it.
While we are unable to process a refund or free spins in this case, we truly value your continued trust and hope to provide you with a smoother experience moving forward. Please feel free to contact us via our Live Chat if you have any further questions or concerns.
Thank you for your understanding.
Kind regards,
The 10bet Team