Cancelled bets

Dear 10bet Support Team, I am writing to formally raise a complaint regarding the repeated cancellation of my winning bets, which I find unfair, inconsistent, and unacceptable.

On Sunday, I placed a live bet on a match for a red card to be issued. Two red cards were issued in the first half, clearly meeting the conditions of the bet. However, instead of settling the bet as a win, it was cancelled and refunded. When I contacted support, I was told there were “technical issues” at the time I placed the bet, and that all bets placed during that period were cancelled.

What I find highly questionable is that, during the same match, I had also placed a bet on the total number of bookings, which included those same red cards. That bet was settled and paid as a win. This inconsistency raises serious concerns about fairness and transparency.

Tonight, the same issue occurred again. I placed two separate bets:

- Red card to be issued - Over 4.5 total bookings

A red card was issued early in the match, and that bet was correctly settled and paid. However, the match reached over 4.5 bookings by the end of the first half, yet my over 4.5 bookings bet was cancelled instead of being paid as a win.

When I contacted support, I was told that 10bet “reserves the right to cancel any bet.” While I understand terms and conditions may allow certain actions, the repeated cancellation of winning bets—especially when similar bets are paid—appears selective and unfair.

This behavior undermines trust and creates the impression that winning bets are being avoided. It is particularly concerning to think that even larger winning bets could be treated in the same manner.

Additionally, the process of being told to wait for an email response, without the opportunity for real-time clarification or engagement, is frustrating and does not adequately address the issue.

I request the following:

1. A full review of both incidents. 2. Proper settlement of all winning bets that were incorrectly cancelled. 3. A clear explanation for the inconsistent handling of bets within the same matches. 4. Assurance that this issue will not occur again.

I expect a prompt and fair resolution.

Kind regards, Moh