CJ
CoolJ J
1 reviews | Active since Nov 2014
25 Aug 2025, 19:01
Beware Bonuses gets added without your permission
The experience is usually fine but they automatically assign deposit bonuses to your account without you opting into this, they make it clear when depositing that this is optional but yet they add it automatically to your account without your knowledge and this does not reflect automatically only after spending money it gets added to your account with turnover conditions you never agreed to.
I asked the support why this added automatically as other deposit bonus offers(horse racing)are not automatically added only once you select the opt in but was not given a clear answer
Nathan from the live chat was dissimive and unable to provide me with answers or clarity and ended the chat without resolving my queries.
Helpful (0)
Replies (5)0
Replies (5)
10bet.co.za's replyOfficial
26 Aug 2025, 07:15Hello Jade,
Thank you for raising your concern and allowing us to unpack your concerns. We are always striving to give back as much as possible, and bonuses & free spins are what players mostly ask for. This allows us to see how we can do it better.
Kind Regards,
The 10bet Team
Thank you for raising your concern and allowing us to unpack your concerns. We are always striving to give back as much as possible, and bonuses & free spins are what players mostly ask for. This allows us to see how we can do it better.
Kind Regards,
The 10bet Team
10bet.co.za's reply26 Aug 2025, 07:15
Official
Hello Jade,
Thank you for raising your concern and allowing us to unpack your concerns. We are always striving to give back as much as possible, and bonuses & free spins are what players mostly ask for. This allows us to see how we can do it better.
Kind Regards,
The 10bet Team
Thank you for raising your concern and allowing us to unpack your concerns. We are always striving to give back as much as possible, and bonuses & free spins are what players mostly ask for. This allows us to see how we can do it better.
Kind Regards,
The 10bet Team
CJ
CoolJ J's updateReviewer Update
26 Aug 2025, 08:04How is this unpacking my concerns when you haven't answered or responded to any of my queries about adding bonuses to without players accepting it even though you require players to accept it.
It would be interesting to find out what the Gambling board has to say about this since you can't address the issue.
It would be interesting to find out what the Gambling board has to say about this since you can't address the issue.
CJ
CoolJ J's update26 Aug 2025, 08:04
Reviewer Update
How is this unpacking my concerns when you haven't answered or responded to any of my queries about adding bonuses to without players accepting it even though you require players to accept it.
It would be interesting to find out what the Gambling board has to say about this since you can't address the issue.
It would be interesting to find out what the Gambling board has to say about this since you can't address the issue.
10bet.co.za's replyOfficial
26 Aug 2025, 08:04Hello Jade,
We were able to check your details.
With regards to the bonuses you are referring to, it is not automatically assigned to your account. Upon deposit, you need to opt in to participate. you may have inadvertently chosen this. You then need to roll over your deposit once before the bonus kicks in.
I hope this helps, wishing you the best.
Kind Regards,
The 10bet Team
We were able to check your details.
With regards to the bonuses you are referring to, it is not automatically assigned to your account. Upon deposit, you need to opt in to participate. you may have inadvertently chosen this. You then need to roll over your deposit once before the bonus kicks in.
I hope this helps, wishing you the best.
Kind Regards,
The 10bet Team
10bet.co.za's reply26 Aug 2025, 08:04
Official
Hello Jade,
We were able to check your details.
With regards to the bonuses you are referring to, it is not automatically assigned to your account. Upon deposit, you need to opt in to participate. you may have inadvertently chosen this. You then need to roll over your deposit once before the bonus kicks in.
I hope this helps, wishing you the best.
Kind Regards,
The 10bet Team
We were able to check your details.
With regards to the bonuses you are referring to, it is not automatically assigned to your account. Upon deposit, you need to opt in to participate. you may have inadvertently chosen this. You then need to roll over your deposit once before the bonus kicks in.
I hope this helps, wishing you the best.
Kind Regards,
The 10bet Team
CJ
CoolJ J's updateReviewer Update
26 Aug 2025, 08:11I did not inadvertently choose this bonus, this is something that happens from your side and had happen multiple times where you automatically assign a bonus which I have reported before but nothing happens.
I have multiple screenshots of messages from your live chat where Nathan admits that this is automatically assigned so to say this now someone is telling a Lie
I have multiple screenshots of messages from your live chat where Nathan admits that this is automatically assigned so to say this now someone is telling a Lie
CJ
CoolJ J's update26 Aug 2025, 08:11
Reviewer Update
I did not inadvertently choose this bonus, this is something that happens from your side and had happen multiple times where you automatically assign a bonus which I have reported before but nothing happens.
I have multiple screenshots of messages from your live chat where Nathan admits that this is automatically assigned so to say this now someone is telling a Lie
I have multiple screenshots of messages from your live chat where Nathan admits that this is automatically assigned so to say this now someone is telling a Lie
10bet.co.za's replyOfficial
26 Aug 2025, 08:25Hello Jade,
Would you like us to exclude you from these deposit offers moving forward?
Regards,
The 10bet Team
Would you like us to exclude you from these deposit offers moving forward?
Regards,
The 10bet Team
10bet.co.za's reply26 Aug 2025, 08:25
Official
Hello Jade,
Would you like us to exclude you from these deposit offers moving forward?
Regards,
The 10bet Team
Would you like us to exclude you from these deposit offers moving forward?
Regards,
The 10bet Team