MC
Marvin C

1 reviews | Active since Jun 2018

12 Nov 2024, 11:22

Be cautious Be careful 10bet have no shame

It has been a while yet after this experience I had to speak out as it seriously begs to ask the question why are the boards still allowing so many of these small online casinos to operate.

I have decided to play a little slots over the weekend and stumbled on this 10bet casino. I recall sometime a year or so ago their representatives actually called me to come and enjoy some promotions on their platform and give their casino a chance.

I found myself playing their slots trying to check whether they would yield any major jackpots. I grew more and more frustrated as there was absolutely no significant wins and at no stage did I even manage to reach a balance of R10 000.

This may seem steep but bear in mind I had invested 50 000 rand yes that’s 50 000 rand over multiple deposits. To not have reached 10 000 rand on any occasion must give you an idea of how terrible these slots were to have been.

On this 50 000 rand invested I have only managed to generate a total turnover of 300 000 which means they have presented me with a RTP of less than 60%.

Their games stipulates in the region of 97% yet I was no where close to this. None of the high value bet features yielded anything significant and meanwhile I’m gathering coins or some sort of promotional gift that is probably not even worth 100 rand

Their cash back policy had also not been adhered to as I received a mere 600 rand cash back on this investment that’s like 1% of net loss something they could’ve rather kept

They explain this with generic answers on RNG yet I urge everyone to be cautious as it is factually impossible for games to have such returns constantly and consistently without some form of player tracking especially knowing how the RTP deteriorated once the net loss grew past a certain point.

I have let the provincial authorities know to look into this matter and conduct a formal audit review on the gameplay experienced yet regardless of its outcome I would like to urge the public to be cautious

If they have the perception that it’s all okay and normal for people to lose more than 50k in a 48hour turn around then best believe any promise they have that you could win something significant on their platform is false

I even enquired from them the top payouts they had in the past 30days and they failed to provide me with this information. I was not looking for the people who won just that it’s possible to win.

They will probably reply with a generic response if any at all.

0
Replies (1)
10bet.co.za
10bet.co.za's reply12 Nov 2024, 12:18
Official
Dear Marvin,
Thank you for bringing this to our attention.
Our casino games are designed to provide a fair and enjoyable experience based entirely on chance. We partner with leading gaming providers who undergo rigorous testing to ensure all games are completely random and fair. Rest assured, game outcomes are determined solely by luck, as outlined in our Terms and Conditions, specifically point number 3.3.
Whilst we do understand that the situation that you have described is frustrating, it's important to note that all of the games on all websites are based on luck and luck only - we cannot decide which round wins and which loses, it is all completely random.
We do hope that luck will turn around for you.
If you have further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
The 10BET Team