CD
Connor D
1 reviews | Active since Sept 2025
26 Sept 2025, 16:17
10bet will not refund me.
I made a deposit which did not get credited to my 10bet account. The deposit was made on the 9th of September 2025, today is the 26th. I was assured I would receive the deposit in my games account after 3-5 days. After waiting the 5 days, I followed up on my query and was told a refund had been initiated, and I was to wait another 3-5 days. It has now been 7 days since the refund was initiated, yet I have received nothing as of yet. I have waited for 17 days, yet no resolution has been made. When I speak to the agents to see if any progress has been made, I am told to wait more. Today alone, I have sent several emails to follow up on the refund progress, all of which had no response.
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10bet.co.za's replyOfficial
29 Sept 2025, 08:11Dear Connor,
UPDATE: We have received a confirmation from the bank that the transaction was pending on their end (that is the reason why we were advised that there would be a refund). They confirmed it now and it got credited to your 10bet account. We will send you an email shortly.
Please be informed that your query is being checked with the bank, as there was a refund, and we need the bank to confirm the status of it.
We can assure you that we have been working on this with an absolute priority, and we will follow it through until the end - this is a promise that we can make.
Your experience with us is very important to us, and we will make sure that you get updated as soon as we have a reply from the bank.
Our representative will contact you today.
Your understanding is appreciated,
10bet team
UPDATE: We have received a confirmation from the bank that the transaction was pending on their end (that is the reason why we were advised that there would be a refund). They confirmed it now and it got credited to your 10bet account. We will send you an email shortly.
Please be informed that your query is being checked with the bank, as there was a refund, and we need the bank to confirm the status of it.
We can assure you that we have been working on this with an absolute priority, and we will follow it through until the end - this is a promise that we can make.
Your experience with us is very important to us, and we will make sure that you get updated as soon as we have a reply from the bank.
Our representative will contact you today.
Your understanding is appreciated,
10bet team
10bet.co.za's reply29 Sept 2025, 08:11
Official
Dear Connor,
UPDATE: We have received a confirmation from the bank that the transaction was pending on their end (that is the reason why we were advised that there would be a refund). They confirmed it now and it got credited to your 10bet account. We will send you an email shortly.
Please be informed that your query is being checked with the bank, as there was a refund, and we need the bank to confirm the status of it.
We can assure you that we have been working on this with an absolute priority, and we will follow it through until the end - this is a promise that we can make.
Your experience with us is very important to us, and we will make sure that you get updated as soon as we have a reply from the bank.
Our representative will contact you today.
Your understanding is appreciated,
10bet team
UPDATE: We have received a confirmation from the bank that the transaction was pending on their end (that is the reason why we were advised that there would be a refund). They confirmed it now and it got credited to your 10bet account. We will send you an email shortly.
Please be informed that your query is being checked with the bank, as there was a refund, and we need the bank to confirm the status of it.
We can assure you that we have been working on this with an absolute priority, and we will follow it through until the end - this is a promise that we can make.
Your experience with us is very important to us, and we will make sure that you get updated as soon as we have a reply from the bank.
Our representative will contact you today.
Your understanding is appreciated,
10bet team