10Bet services disappointing

Nedbank send imali I went to ATM to collect my money and unfortunately the system says the voucher has expired. I called Nedbank trying to get a new voucher and pin and I was told the went back to sender. I spoke to Bongekani N whose alias is Blak via 10Bet chat and he told me he will escalate the matter to the relevant department and I will receive an system within 24hrs. I have waited the 24hrs and again spoke with 'Blake' and he keeps saying the same thing that it has been escalated and awaiting feedback. This is very unfair. All I want is my money. U quick to take money but now time to pay you delay