Complaint

Good day,

I would like to formally raise a complaint regarding the service I have received from this medical suite.

On a previous visit, I had scheduled an appointment for 12:00 as I was utilising my lunch break from work. However, I was only attended to by the doctor at 12:30. While delays can happen, this was very inconvenient as I had arranged my work schedule around the confirmed appointment time.

The same issue occurred again last week Friday. I booked an appointment for 14:30, arrived on time, and waited until 15:00 without being attended to by the doctor. There was no communication or explanation provided for the delay.

What is even more concerning is that I have now noticed that a medical claim has been processed, despite the fact that the only service provided during that visit was a blood pressure check by the receptionist. I was not consulted by the doctor.

I find this extremely unprofessional and *********. Patients arrange appointments based on the times provided, especially when taking time off work. Furthermore, processing a claim without a proper consultation raises serious concerns.

I would appreciate clarification regarding the processed claim and an explanation for the repeated delays. I also hope the practice will improve its time management and communication with patients going forward.