101Xpress Trucking Company- DO NOT USE THEIR SERVICES / DISSAPOINTING EXPERIENCE

16 July 2024, marks thirteen (13) days since 101Xpress Trucking Company collected our household goods and furniture to deliver them within three (3) working days, per their terms to Midrand.

I was disappointed to hear that 101Xpress Trucking Company was ill-equipped and unprofessional from the onset as they brought insufficient boxes and bubble wrap something which I now doubt they remedied as they promised to do when they reached the depot/warehouse to be ready for the truck that will be transporting.

On all the inquiries which were initiated by me, the company speaks of the truck being broken in Bloemfontein and a replacement truck which will offload and unload our household goods and for the third time onto since they were taken from our premises in Port Elizabeth.

I want to register my utter disgust in the unprofessional conduct. They have not only exceeded their own scheduled delivery time frame but have dismally failed even to communicate with me.

I am extremely dissatisfied with their service to date; I have been communicating with a Clinton, a sales representative at 101Xpress Trucking Company. The lack of communication and vague excuses are unacceptable.

They do not respond to emails and do not answer calls. Despite promises to update me, they consistently fail to deliver on those commitments. My items were supposed to arrive on 8 July 2024, and I have received nothing but excuses since then. I have lost count on the times they've said "tomorrow" since then.

I am now concerned for the integrity and condition of our household goods and furniture due to the numerous offloading and unloading. I will have to lay a claim on 101Xpress Trucking Co for any breakages and lost items as accountability for breakages and loss of items will have to rest on their shoulders.

This experience has been frustrating and stressful. They are without fail, the most unprofessional company I've ever come across. I have communicated with them that if I do not receive my delivery per their last indication which is Tuesday, 16 July 2024, I will have no choice but to take legal action against them.