Worst experience ever

We were 5 couples booking for 4 apartments (Apartment consists 2 bedroom)and a single bedroomed apartment with a separate room and a sleeper couch. To our surprise when we arrived on the 25th April 2024,only 2 apartments were allocated with 2 single bedrooms that led to 3 couple slept with their children in a single room. We tried to contact Mr Mahommed but to no avail. On arrival we were charged R750 each couple for breakage advance but they refused to pay back the breakage advance fee as we left everything in good order. We tried many occasions to communicate with them through phone, whatsapp and email but they don't respond. Each room has a owner but they don't tell you only to find out when you get there no one is telling a straight answer