TC
Taylor C

1 reviews | Active since Sept 2020

19 Feb 2021, 18:20

Bad service

Hi please re-think if you considering taking your car to 1Stop Auto Repairs Centre on 103 Terrace road in Edenvale , these people have charged me for work they never done on my motor vehicle. They claimed to have done my head and my block on my car , but when I paid them and collected my car I found old oil old plugs old oil filter old air filter still in my car, they are now refusing to show any proof that they did do it there technician that they outsourced job too is not pitching up to explain what actually happened. I waited for 3 hrs at there premises he did not come.They claim they have footage of head and block being removed but they not showing it too me ,they use there letter head to do quotations then outsource work and don't take any responsibility. My car is now standing by them after I paid them full money, and they don't have care of resolving the problem and providing any evidence. They deal with companies like momentum insurance yet this is how they treat customers.

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Replies (1)
1 Stop Auto Repairs (PTY)
1 Stop Auto Repairs (PTY)'s reply14 Apr 2021, 11:51
Official
Hi, client neglected the vehicle for almost over a year and never made contact with us, Harold, the client's dad made contact with us after months and he said we must go ahead with the repairs he will pay the cost. The head was done and on the day he collected the vehicle he mentioned that the dip stick was broken, one of our workshop guys opened the bonnet and took out the dip stick to see whether it was damage but what I don't understand is he saw the oil was clean (new), why only after he took the vehicle he called to say that the oil is black..... Another thing is that he drove the vehicle home but the vehicle was not smoking what so ever. We collected the vehicle from the client and we did a service again, as I mentioned the vehicle was at our premises for almost over a year but yet we were trying to assist the client ad we did not even charge the client storage. We are sorting the matter  out with Moisa.