Worst service ever!!

We checked into unit no. 910 on 14 April in the evening & there was load shedding. There was no power in the apartment & I assumed it’s because of load shedding which was supposed to finish at 24:00. We got to the apartment at 23:00 so we just slept. At around 01:30am I woke up to check if the power was back but it wasn’t y I got worried because I needed to charge my phone & watch as I was running the two oceans marathon on 15 April. At 3am I woke up again, still no power so I went to check if it’s the same in the entire building. Only to find, the host had not recharged our electricity meter. Couldn’t shower & had to recharge the power myself. I sent the host a message explaining everything & gave him/her my husband’s number to contact him as I would be running by the time he/she read the messages. The host never contacted my husband. My husband checked out of the apartment as per agreement at 10am. The only message I received from the host was him/her asking me which unit I was in of which I responded. Didn’t hear anything from him/her afterwards. The question was also very strange since he/she is the one who gave me the unit number and details on where to find the keys. Worst service ever!!!!