Unpleasant Stay at "1 on Albert Building"

I recently booked a stay at "1 on Albert Building" through Booking.com for the AFRICOM event, spanning from 14-17 November. Regrettably, my experience at this property was far from satisfactory, prompting me to share my concerns.

Upon arriving at the property around 23h00 on November 14th, I was immediately greeted by a disconcerting scene. The corridors were occupied by people sitting and lingering, creating an unwelcoming atmosphere. Additionally, the distinct smell of **** permeated not only the common areas but also my booked room, making the entire environment uncomfortable and inhospitable.

One notable drawback during my stay was the absence of backup power. This proved to be a significant inconvenience, especially considering the late arrival time. The lack of a contingency plan for power outages further contributed to the unsatisfactory conditions.

Given these circumstances, I made the decision to leave the property without spending even a minute in my booked room. Subsequently, I reached out to both the property and Booking.com to request a refund for my reservation. Unfortunately, my refund requests have been met with silence from both parties, leaving me dissatisfied with the lack of responsiveness and resolution.

I believe it is crucial for "1 on Albert Building" to address these issues promptly to enhance the overall guest experience. The presence of undesirable elements and the absence of essential amenities significantly detracted from the quality of my stay.

Future guests should be aware of these shortcomings and consider alternative accommodations until improvements are made. I hope that this feedback serves as a catalyst for positive changes and encourages the property to uphold the standards expected by guests.

Overall, my stay at "1 on Albert Building" was marred by discomfort and disappointment, and I would caution potential guests to carefully consider their options before booking at this property.