Poor service

On the 1st of i bought 1 voucher you for R200 using my capitec banking they ******* because now i allowed them to debit the R200 in return for my 1 Voucher now i just came back from Capitec and I was told Pp Flash mobile Vendi Cape Town debited so ***** yall for robbing me ill advse others to avoid buying threw the 1 for you website beauce its useless.they told me they will ascelate so i need to wait like a full waiting for nothing i want my money back