I'm not sure where the fault is

I'm not sure who I should review regarding me query

I bought a R75 1 for you voucher at the shop And I bought a R200 1 for you voucher at tymebank

For my hollywoodbets

Both vouchers claimed to be redeemed or rejected I called in numerous times and there is nobody to assist Frustrated much.

My ID number should be universal for all my accounts

Please assist. ***

Aerlene