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Zurich Insurance Company South A... - Customer Feedback and Analysis

Shown below are the statistics for Zurich Insurance Company South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (6) 16%
Complaint (31) 84%
Customer Compliment Complaint
1. ndase02
2. wmdt10
3. George Fayard01
4. ASHLEYSOO01
5. leah d01
Nature of complaints (last 12 months): 31 reports - Zurich Insurance Company South Africa
Bad Attitude (4) 13% Bad Attitude
Billing/Accounts (1) 3% Billing/Accounts
Breach of Contract (1) 3% Breach of Contract
Call Centre!! (1) 3% Call Centre!!
Feedback/Response (10) 32% Feedback/Response
Other (5) 16% Other
Passing the Buck (3) 10% Passing the Buck
Repairs/Servicing (6) 19% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 15637 reports - Insurance Industry Analysis
Bad Attitude (410) 3% Bad Attitude
Billing/Accounts (997) 6% Billing/Accounts
Booking Query (9) 0% Booking Query
Breach of Contract (480) 3% Breach of Contract
Call Centre!! (385) 2% Call Centre!!
Competitions (9) 0% Competitions
Damaged Goods (52) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (1297) 8% Feedback/Response
Chart
 Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (345) 2%
Other Other (10459) 67%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (343) 2%
Pricing/Barcodes Pricing/Barcodes (54) 0%
Repairs/Servicing Repairs/Servicing (708) 5%
Spam Spam (78) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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