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Zone Fitness - Customer Feedback and Analysis

Shown below are the statistics for Zone Fitness based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (10) 13%
Complaint (67) 87%
Customer Compliment Complaint
1. zee220503
2. Lynnitjuh11
3. H-Kitty02
4. Wesley4602
5. tachb02
Customer Feedback to Supplier Responses (last 12 months): 23 reports
Chart
Over the moon Over the moon (1) 4%
Quite Impressed Quite Impressed (5) 22%
Indifferent Indifferent (1) 4%
Not Impressed Not Impressed (7) 30%
Utterly Disgusted Utterly Disgusted (9) 39%
Nature of complaints (last 12 months): 67 reports - Zone Fitness
Bad Attitude (14) 21% Bad Attitude
Billing/Accounts (31) 46% Billing/Accounts
Breach of Contract (3) 4% Breach of Contract
Feedback/Response (6) 9% Feedback/Response
Other (11) 16% Other
Repairs/Servicing (2) 3% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 2314 reports - Fitness Industry Analysis
Bad Attitude (170) 7% Bad Attitude
Billing/Accounts (866) 37% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (181) 8% Breach of Contract
Call Centre!! (12) 1% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (13) 1% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (128) 6% Feedback/Response
Chart
Hygiene Hygiene (22) 1%
Late/No Delivery Late/No Delivery (26) 1%
Other Other (743) 32%
Out of Stock Out of Stock (8) 0%
Passing the Buck Passing the Buck (37) 2%
Pricing/Barcodes Pricing/Barcodes (9) 0%
Repairs/Servicing Repairs/Servicing (70) 3%
Spam Spam (12) 1%

Please note: All Reports & Stats fall away after 12 months

 
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