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SUPPLIER

Yuppiechef

INDUSTRY Retail
BRANCH / AREA Westlake COUNTRY South Africa
TIME / DATE 13:52 Tue 17 Jan PERSON RESPONSIBLE Kaylee
CUSTOMER Lucilleby View all reports by user
NATURE

Repairs/Service

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INCIDENT Tue 17 Jan
HEADLINE

THIS OUTSTANDING SERVICE IS ANYTHING BUT THE PITS!

I wrote to [URL Removed] to report that the Kitchen Kraft De-pitter which I had purchased from them on 16/10/10 had broken and although I could still use it, with time this weakness could well render it unusable.

No problem, wrote Kaylee by return of post:

I am sorry to hear that. This item is no longer under guarantee unfortunately but we do not want you to be unhappy with your tool so we'll send you a new one. Hopefully this one lasts longer ?

I hope that is in order.

Kind Regards,

Kaylee Clark
[Email Removed] | [URL Removed]
Tel: +27 (0)21 702 4969 | Fax: 0866 052 533
2 Tifosa Park, Westlake Business Park, 7945, South Africa

... and before I could say "de-pitter" a replacement was couriered to me today. What a refreshing way to enter the New Year with such excellent service. No ifs or buts; just the desire to make another happy customer even happier - and I am!
SUPPLIER'S RESPONSE Yuppiechef Time and Date 13:48:11 | Wed 18 Jan 12
Hello Lucilleby,

It is only a pleasure Lucille. Thank you so much for your post, we really appreciate it.

Happy de-pitting :)

Bye for now,
Kaylee & the Yuppiechef team

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