Yuppiechef Conversion
 SUPPLIER |
Yuppiechef |
 INDUSTRY |
Retail |
| BRANCH / AREA | Cape town | COUNTRY | South Africa |
| TIME / DATE | 16:19 Mon 5 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | dieboom | View all reports by user |
 1
 0
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 5 Dec | ||
| HEADLINE | Internet Order to be delivered in two days |
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I order kitchen utensils on 22/11/2011 to be delivered in two days time, as a birthday gift for my wife. My Order number YC70822. Berco Express was supposed to deliver this package. My complaint number with them is BR 20916. I am totally disgusted that this package was not delivered and that nobody phones back to inform me what the situation is. Had to buy another gift. |
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| SUPPLIER'S RESPONSE | Yuppiechef | Time and Date | 13:42:02 | Tue 6 Dec 11 |
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Hello dieboom, Thank you for the chat. My sincerest apologies for the delay with your parcel. I have escalated the situation with Berco and will be in contact as soon as I have feedback. In the meantime, your parcel should be with you in the next 30 minutes. Please give me a shout if I can do anything else. Bye for now, Kaylee & the Yuppiechef team |
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| CUSTOMER'S FEEDBACK | dieboom | Time and Date | 07:57:38 | Thu 8 Dec 11 |
| Quite Impressed: The parcel was delivered the next day,in the end it seems like Berco the courier company was at fault. Thank you for your help. | |||
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