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Xerox - Customer Feedback and Analysis

Shown below are the statistics for Xerox based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (2) 25%
Complaint (6) 75%
Customer Compliment Complaint
1. chsa01
2. zeyno01
3. gamo01
4. Riaan Pienaar01
5. anellsch01
Customer Feedback to Supplier Responses (last 12 months): 1 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 100%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 6 reports - Xerox
Bad Attitude (2) 33% Bad Attitude
Late/No Delivery (1) 17% Late/No Delivery
Other (2) 33% Other
Out of Stock (1) 17% Out of Stock
Chart
Nature of complaints (last 12 months): 9472 reports - Other Industry Analysis
Bad Attitude (822) 9% Bad Attitude
Billing/Accounts (934) 10% Billing/Accounts
Booking Query (43) 0% Booking Query
Breach of Contract (403) 4% Breach of Contract
Call Centre!! (125) 1% Call Centre!!
Competitions (57) 1% Competitions
Damaged Goods (479) 5% Damaged Goods
Expiry Date (20) 0% Expiry Date
Feedback/Response (538) 6% Feedback/Response
Chart
Hygiene Hygiene (55) 1%
Late/No Delivery Late/No Delivery (1030) 11%
Other Other (3929) 41%
Out of Stock Out of Stock (59) 1%
Passing the Buck Passing the Buck (150) 2%
Pricing/Barcodes Pricing/Barcodes (66) 1%
Repairs/Servicing Repairs/Servicing (638) 7%
Spam Spam (124) 1%

Please note: All Reports & Stats fall away after 12 months

 
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