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Xcell Communications - Customer Feedback and Analysis

Shown below are the statistics for Xcell Communications based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (1) 6%
Complaint (16) 94%
Customer Compliment Complaint
1. lusandam13
2. Salma2302
3. MoniqueB0101
4. charlenegriesel01
5. pamela2201
Nature of complaints (last 12 months): 16 reports - Xcell Communications
Bad Attitude (1) 6% Bad Attitude
Billing/Accounts (5) 31% Billing/Accounts
Breach of Contract (1) 6% Breach of Contract
Call Centre!! (1) 6% Call Centre!!
Feedback/Response (1) 6% Feedback/Response
Late/No Delivery (3) 19% Late/No Delivery
Other (3) 19% Other
Out of Stock (1) 6% Out of Stock
Chart
Nature of complaints (last 12 months): 51356 reports - Telecommunications Industry Analysis
Bad Attitude (1989) 4% Bad Attitude
Billing/Accounts (14168) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2372) 5% Breach of Contract
Call Centre!! (3155) 6% Call Centre!!
Competitions (66) 0% Competitions
Damaged Goods (1141) 2% Damaged Goods
Expiry Date (130) 0% Expiry Date
Feedback/Response (4517) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1999) 4%
Other Other (14559) 28%
Out of Stock Out of Stock (597) 1%
Passing the Buck Passing the Buck (1345) 3%
Pricing/Barcodes Pricing/Barcodes (210) 0%
Repairs/Servicing Repairs/Servicing (4741) 9%
Spam Spam (294) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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