World's Finest Watches a... Complaint
 SUPPLIER |
World's Finest Watc... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Sandton | COUNTRY | South Africa |
| TIME / DATE | 18:03 Tue 1 Nov | PERSON RESPONSIBLE | Jacques Steenekamp |
| CUSTOMER | Garthdh | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 1 Nov | ||
| HEADLINE | I WANT MY MONEY BACK |
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| On the 01st July 2011 I purchased my new watch from Worlds Finest, Shop L52 Nelson Mandela Square, Sandton, Johannesburg, for the amount of R29,995.00. I mentioned to the sales person present that I had problems in the past with a similar model TAG. He assured me that this being a new timepiece there would be no problems. On the 24th October 2011 my watch stopped. After only three months. I was very irritated and upset that this problem was starting all over again. I took the watch back to Worlds Finest and dealt with the manager, Jacques Steenekamp. I explained again my disappointment and the inconvenience of returning the watch, and requested a cash refund. He responded that this could not be done as it was against company policy but assured me, that as the watch was under warranty it would take a week for TAG to respond or repair the watch. On the morning of the 31st October 2011 I had not received any feedback on the status of my watch. I phoned Worlds Finest to be assured by the sales lady, Sibiya that she would contact Picot & Moss and feedback to me urgently. I again raised my utmost disappointment for lack of service and requested a refund. | |||
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