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Woolworths - Customer Feedback and Analysis

Shown below are the statistics for Woolworths based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (190) 13%
Complaint (1277) 87%
Customer Compliment Complaint
1. lerato4103
2. ll2703
3. Mpiloza03
4. tezzi02
5. MelanieMac02
Nature of complaints (last 12 months): 1277 reports - Woolworths
Bad Attitude (202) 16% Bad Attitude
Billing/Accounts (219) 17% Billing/Accounts
Booking Query (3) 0% Booking Query
Breach of Contract (20) 2% Breach of Contract
Call Centre!! (29) 2% Call Centre!!
Competitions (2) 0% Competitions
Damaged Goods (82) 6% Damaged Goods
Expiry Date (31) 2% Expiry Date
Feedback/Response (96) 8% Feedback/Response
Chart
Hygiene Hygiene (36) 3%
Late/No Delivery Late/No Delivery (43) 3%
Other Other (364) 29%
Out of Stock Out of Stock (51) 4%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (49) 4%
Repairs/Servicing Repairs/Servicing (13) 1%
Spam Spam (5) 0%
Nature of complaints (last 12 months): 28772 reports - Retail Industry Analysis
Bad Attitude (3843) 13% Bad Attitude
Billing/Accounts (2602) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (412) 1% Breach of Contract
Call Centre!! (325) 1% Call Centre!!
Competitions (81) 0% Competitions
Damaged Goods (2189) 8% Damaged Goods
Expiry Date (309) 1% Expiry Date
Feedback/Response (1503) 5% Feedback/Response
Chart
Hygiene Hygiene (318) 1%
Late/No Delivery Late/No Delivery (1521) 5%
Other Other (11807) 41%
Out of Stock Out of Stock (980) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (742) 3%
Repairs/Servicing Repairs/Servicing (1420) 5%
Spam Spam (172) 1%

Please note: All Reports & Stats fall away after 12 months

 
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