Woolworths Complaint
 SUPPLIER |
Woolworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Plattekloof | COUNTRY | South Africa |
| TIME / DATE | 15:40 Thu 26 Jan | PERSON RESPONSIBLE | Customer Services |
| CUSTOMER | wb55 | View all reports by user |
 2
2
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Total Lack of Customer Service |
||
|
I recently contacted Woolworths Customer Services regarding my disappointment with one of their pasta dishes (Spaghetti Carbonara). I found that they had changed the ingredients when they replaced/upgraded their packaging. After lodging my complaint, I was informed that I was mistaken and they had not added garlic as I claimed, but the product had contained garlic for many years. I have a garlic intolerance/allergy, so I usually pore over all the lists of ingredients on product packaging in order to avoid discomfort or disappointment. In fact, the Spaghetti Carbonara is the ONLY Woolworths pasta dish that I can buy as it was the only one without garlic (even though I would have preferred lasagne, or carbonara). So much for customer service - The customer ends up being wrong!! Never mind the fact that I didn't have lunch as I had to give my food away and that it cost a lot of money. I am most annoyed with WW for having made no effort to reimburse me for my loss. Worse still, is that I'm sitting with a product in my freezer which I can't eat and will probably have to give away again. What a waste! |
|||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
(( • )) Supplier's response |
Facebook Application
