Woolworths Complaint
 SUPPLIER |
Woolworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | General | COUNTRY | South Africa |
| TIME / DATE | 16:22 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | greengirl | View all reports by user |
 2
4
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Disgusting handling of deceased accounts |
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| My mother had a Woolworths credit card and store account. She passed away in December. In early January I took the paperwork into Woolworths to have the balance cleared as she had balance protection on both accounts. This week I received a postcard in her post box asking me to urgently call them. I called and was rudely told that my mother owes Woolworths R1,300. When I told the agent that she passed away and that I had submitted the necessary paperwork he admitted that this actually was correct. In fact, I am due a payout but no-one had been able to get hold of me because no-one had bothered to leave a voicemail message when I didn't answer my phone. I am furious. This agent was extremely rude. He did not apologize for his error or for the general incompetence of how this has been handled. People like that should not be allowed to deal with the public, especially not the bereaved. This situation is traumatic enough without Woolworths making it significantly worse. | |||
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