Wine Of The Month Club Complaint

SUPPLIER	Wine Of The Month Club	INDUSTRY	Other
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	09:22 Mon 30 Jan	PERSON RESPONSIBLE	Orders
CUSTOMER	jenr	View all reports by user	0 3
PROBLEM	Taking money without c...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 30 Jan
HEADLINE	Quick to take more money on an unconfirmed order
I ordered 24 bottles of wine via email which I reckoned would come to R1500 excl delivery. Shortly thereafter, my credit card confirms a deduction of R3 200 which is DOUBLE!!. I received no confirmation or order or invoice. I immediately complained via email and requested a refund. When I sent an email a 2nd time because I had no response to the 1st one, I then get a one liner apology mail saying the refund had been made. Nothing more. A day later I get another email thanking me for my order and to advise that my order has been dispatched!!! What is this company doing? So, no order confirmation, no invoice, no refund????? I spoke to a manager this morning who promised to come back to me - let's see what happens. I shan't be ordering ever from them again. And it's a bad slight on British Airways who introduced them to me!! Add a new Wine Of The Month Club Report Inappropriate report?