Wimpy Complaint
 SUPPLIER |
Wimpy |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Sandton City | COUNTRY | South Africa |
| TIME / DATE | 07:27 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Sue Singh | View all reports by user |
 0
7
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Incompetent service AGAIN! |
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| I visited Wimpy at Sandton CIty yesterday, as I was in a hurry, & the board stated 3 minutes for fastfood. I ordered a bacon & cheese burger and kiddies meal (frank with chips) I was the ONLY person at the counter ordering the takeaway and the restaurant was about 20% full. It took the cashier 4 minutes to enter the order. I then paid using my CC. I asked how long, she said 10 minutes. I asked if she was sure, and she said yes. I then clarified that if I came back in 10 minutes , my food would be ready. The guy with her replied Yes, of course.10-12 minutes later, I went to fetch my food. The guy took my slip and disappeared for about 5 minutes. Now I was angry. The lady went after him, no one returned for a while. After 10 minutes, I see them coming back to me, packing the kids into a packet, no sign of the burger. THey had also not included the juice for the kids meal. I was furious. I left with out the food. I tried asking for a refund my money, but instead they kept trying to MAKE THE FOOD FROM SCRATCH WHILST I WAITED. Are they deranged? Eventually I HAD to leave, as I was already running late, no food in hand as they were still busy with it,. | |||
| SUPPLIER'S RESPONSE | Wimpy | Time and Date | 09:12:48 | Wed 8 Feb 12 |
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Hello Sue Singh, Dear Sue, Please accept our apology for the poor service you received from Wimpy Sandton. Your complaint has been forwarded to our franchise manager and franchisee to resolve and give you feedback accordingly. This is totally unacceptable. Kind regards Wimpy Head Office |
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