Wimpy Complaint
 SUPPLIER |
Wimpy |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Emerald Casino | COUNTRY | South Africa |
| TIME / DATE | 13:00 Thu 2 Feb | PERSON RESPONSIBLE | Louis |
| CUSTOMER | truev | View all reports by user |
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1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Disgusting service from supposed manager |
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| On 29/12 my fiance & I went from lunch at Wimpy Emerald Casino. My fiance received his meal before me. 15 min later he was nearly finished his meal and mine had not arrived yet. I went to the manager, Louis, to complain and he told me to wait while he fetched spoons?! I was left waiting a further 5 min when I eventually got his attention again. I told him I had been waiting now 20 min for my food & he seemd quite irritated with my "audacity" to complain. He then looked at the kitchen & SHOUTED AT ME that my food was on the counter. When I asked him if it was my job to go fetch my meal from the kitchen he AGAIN SHOUTED AT ME that it had just come out and then turned around & walked away from me while shaking his head. This all in front of a restaurant full of people. WHAT?!?! No apology, just humiliating treatment. I still had to pay for the full meal. I also heard 3 other tables complaining about the service that day. I do not spend my hard earned money at places so I can be publicly humiliated and embarrassed by the staff. I expect this matter to be taken VERY seriously and serious action to be taken against Louis as this is unacceptable. I have tried to move passed it I cannot! | |||
| SUPPLIER'S RESPONSE | Wimpy | Time and Date | 13:05:40 | Thu 2 Feb 12 |
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Hello truev, Dear Veronica, please accept our apology for the poor service and treatment you received. Your complaint has been forwarded to our franchise manager and franchisee to resolve and give you feedback accordingly. Kind regards Wimpy Head Office |
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